Improving the customer experience is at the heart of digital business transformation initiatives, and emerging technologies offer the potential to substantially improve digital customer experiences. A new report [download page] from SapientNitro, chiefmartec.com and the MarTech Conference details the technologies that could have the greatest impact on CX, based on the perceptions of the professionals who should know best: marketing technologists. (more…)
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Which Emerging Technology Will Have the Biggest Impact on the Customer Experience?
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